Refund & Returns Policy

1. Scope

This policy applies to all orders placed on https://chargevitalexpel.world for Wellaray Coffee food supplement, delivered to addresses within the United Kingdom. It does not affect your statutory rights.

2. Your right to cancel - 14-day cooling-off period

You may cancel your order at any time from the moment you place it up to 14 calendar days after the day on which you receive the goods (the "cooling-off period"). You do not need to give a reason for cancellation.

To exercise your right to cancel, you must notify us of your decision clearly before the cooling-off period expires. You may do so by:

• Email: info@chargevitalexpel.world - stating your name, order reference, delivery address, and that you wish to cancel;
• Telephone: +44 20 7946 0312 (Mon-Fri, 9 am-5 pm GMT);
• Post: Calder Wellness Ltd, 14 Calder House, Merchant Quarter, Leeds, LS1 4DL, United Kingdom.

3. Returning goods

Once you have notified us of your decision to cancel, you must return the goods to us without undue delay and in any event within 14 calendar days of the day on which you communicated your cancellation to us.

• Goods must be returned unopened and in their original, undamaged packaging.
• You are responsible for the direct cost of returning the goods unless the goods are faulty or misdescribed (see Section 6).
• We recommend using a tracked delivery service and retaining proof of postage. We cannot accept responsibility for goods lost in transit to us.

Return address: Calder Wellness Ltd, 14 Calder House, Merchant Quarter, Leeds, LS1 4DL, United Kingdom.

4. Refunds

We will issue your refund within 14 calendar days of the day we receive the returned goods back (or the day you provide evidence of having sent the goods, whichever is earlier). Refunds will be made using the same payment method you used when ordering, unless you have expressly agreed otherwise. There is no refund charge.

The refund will include the full price you paid for the goods including any standard delivery charges paid. We may make a deduction from the refund if the goods have been handled more than is necessary to establish their nature, characteristics, and functioning.

5. Exceptions to the right of return

The following goods cannot be returned under the 14-day cooling-off right if their seal has been broken after delivery:

• Food supplements where the packaging has been opened (for hygiene and health protection reasons, under Regulation 28(3)(b) of the Consumer Contracts Regulations 2013).

Accordingly, if you have opened the box or broken the sachet seal, we are unable to accept a return on hygiene grounds. This does not affect your rights in relation to faulty or misdescribed goods.

6. Faulty, damaged or misdescribed goods

If your order arrives damaged, faulty or does not match what was described, you have additional rights under the Consumer Rights Act 2015, including the right to:

• A full refund within 30 days of delivery if the goods are of unsatisfactory quality, unfit for purpose or not as described;
• Repair or replacement (at our cost) where a refund is not requested within 30 days.

Please contact us immediately by email at info@chargevitalexpel.world and, where possible, include photographs of the damage or defect. We will cover the cost of return postage for faulty or misdescribed items.

7. No subscription; no hidden charges

Wellaray Coffee is sold as a single one-off purchase. There is no subscription, no automatic renewal, and no recurring billing. The price displayed at checkout is the total amount you will be charged. No additional charges will be applied after your order is placed, other than any delivery costs clearly stated before checkout completion.

8. Contact for returns and refund queries

For all returns, refund requests and related queries, please contact:

This policy does not affect your statutory rights. For independent advice, you may contact the Citizens Advice consumer service on 0808 223 1133 or visit citizensadvice.org.uk.